Privacy Policy

Effective Date: [March 1st, 2026]

Last Updated: [March 26, 2026]

Starlite Co., Ltd. (hereafter “STARLITE”) abides by the Act on the Protection of Personal Information and its guidelines, our “Personal Information Protection Regulations,” and other regulations and rules. STARLITE properly manages personal information obtained during the course of business activities and takes the following measures.

1. Definition of Terms

“Personal information” in this Policy means information relating to a living individual that falls under any of the following items:

  • Information containing a name, date of birth, or other descriptions whereby a specific individual can be identified, including information that can be readily collated with other information and thereby identify a specific individual
  • Information containing an individual identification code

“Retained personal data” in this Policy means personal data that STARLITE has the authority to disclose, correct, add to, delete, suspend the use of, erase, or suspend the third-party provision of, in response to a request from the individual or the individual’s representative.

2. Information We Collect

The Company may collect the following information on this Site:

  1. Information entered by users
    Name, company name, department name, job title, email address, telephone number, location, inquiry category, inquiry details, and other information entered into forms
  2. Information automatically collected through use of the Site
    IP address, cookie information, device information, browser information, OS information, referring URL, viewed pages, date and time of browsing, access history, operation history, and other information related to usage of the Site
  3. Other information provided by users to the Company
    Requests for materials, technical consultations, various applications, responses to questionnaires, and details of communications by email or other means

3.Purposes of Use of Personal Information

STARLITE shall utilize personal information obtained through the Tribology website (hereafter, “this site”) for the following purposes. If it becomes necessary to utilize personal information for any other purpose, STARLITE shall obtain your consent.

  • Provision and maintenance of products, goods, and services handled by STARLITE, affiliated companies, and business partners
  • Planning, development, improvement, manufacturing, sales, and installation of products and services
  • Responses to inquiries, technical consultations, and requests for materials, and related confirmation contact
  • Information on exhibitions, seminars, events, articles, and materials
  • Information about products and services
  • Questionnaire surveys to improve services
  • Suggestions regarding products and services that users may be interested in on this site
  • Optimization of content display so that content can be presented in the most efficient way for users
  • Prevention and investigation of unauthorized access, cyberattacks, and other illegal or potentially malicious acts
  • Creation of statistical data in a form that cannot identify individuals
  • Operations incidental or related to the above
  • Other purposes for which you have previously agreed

4. Security Control Measures for Personal Information

The Company shall take necessary and appropriate measures for the secure management of personal data, including the prevention of leakage, loss, or damage of personal data.

5.Restrictions on Provision of Personal Data to Third Parties

Except in the following cases, the Company shall not provide personal data to third parties without obtaining the customer’s prior consent:

  1. When personal data is provided in connection with outsourcing all or part of the handling of personal data within the scope necessary to achieve the purpose of use
    In such cases, the Company shall exercise necessary and appropriate supervision over the outsourced party so that the entrusted personal data is properly managed.
  2. When provision is required by laws and regulations or disclosure is requested by a public institution such as a court
  3. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the customer’s consent
  4. When it is necessary to cooperate with a national agency, local public body, or a person commissioned by such body in performing duties prescribed by laws and regulations, and obtaining the customer’s consent may interfere with the performance of such duties
  5. When personal data is provided in connection with business succession due to a merger or other reasons

6. Supervision of Service Providers

The Company may outsource the operation, maintenance, access analysis, form distribution, email distribution, and other services related to the Site to external service providers. In such cases, the Company shall exercise necessary and appropriate supervision over such contractors.

7. Use of Cookies and Similar Technologies

The Site may use cookies and similar technologies.

The Site may use cookies and similar technologies.

  • Cookies are data exchanged between the browser on the customer’s computer and the server so that the customer can browse the Site more conveniently when visiting it again. Cookies may be stored in the customer’s browser and referenced by the server. However, files sent as cookies from the Site do not contain information that identifies individuals and do not infringe on the customer’s privacy.
  • Purposes of cookie use

The Site mainly uses cookies for the following purposes:

  1. To improve convenience of access to the Company’s website, such as by enabling functions that omit the need to repeatedly enter the same information on the browser
  2. To confirm browsing and usage status of the Company’s website, and to improve advertising, marketing, and services
  3. To improve and enhance various functions of the Company’s services and products
  4. For third-party advertising service providers to obtain access information to the Company’s website from cookies and display the Company’s advertisements on other websites

8. Use of Access Analytics Tools and Other Services

The Site may use access analytics tools and other third-party services. These service providers may collect and analyze users’ usage of the Site through cookies and similar technologies.

  • Google Analytics
  • Microsoft Clarity
  • Form distribution tools
  • MA/CRM integration tools

9. Disabling Cookies

Users may refuse to accept cookies or delete stored cookies through their browser settings. Depending on the cookie settings, some functions of the Site may be affected.

10. Disclosure of Retained Personal Data

For correction, addition or deletion of retained personal data, suspension of use or erasure, and suspension of provision to third parties, please contact the inquiry contact listed at the end of this Policy.

However, in order to prevent the leakage of personal information to third parties, the Company will respond appropriately within a reasonable scope and period only when it has confirmed that the request has been made by the customer himself or herself.

11. Links to External Websites

The Site may contain links to external websites. The Company shall not be responsible for the handling of personal information on linked websites. Please review the privacy policy of each linked website.

12. Revisions to This Policy

The Company will review and revise its initiatives for the protection of personal information as appropriate.

Any revised Privacy Policy will be promptly posted on the Site.

13. Contact for Inquiries

For inquiries regarding this Privacy Policy, please contact:

Starlite Co., Ltd.
Business Support Division / General Affairs Department

23-7 Ohmiya 4-chome, Asahi-ku, Osaka 535-0002, Japan

E-mail:info@starlite.co.jp

TEL:0120-911-036
Business Hours: Weekdays 9:00–17:00